Squarespace Web Design & Development

Squarespace Ongoing Support

Keep your site running smoothly with reliable support when you need it - quick fixes, updates, and maintenance without the stress.

About Ongoing Support

About Ongoing Support

About Ongoing Support

Website Support That's Actually There When You Need It

Your website is live and working well. But things come up - content needs updating, something breaks, you want to add a feature, or you just don't have time to deal with it yourself.

Ongoing support means you have someone reliable to call on. No scrambling to find help, no waiting weeks for a response. Just steady, dependable support to keep your site performing.

Included

Included

What Support Includes

Flexible support for whatever your site needs

Content Updates

Text changes, image updates, new pages

Content Updates

Text changes, image updates, new pages

Technical Fixes

Bug fixes, broken links, functionality issues

Technical Fixes

Bug fixes, broken links, functionality issues

Performance monitoring

Speed checks, uptime monitoring

Performance monitoring

Speed checks, uptime monitoring

Security Updates

Platform updates, security patches

Security Updates

Platform updates, security patches

SEO Maintenance

Meta updates, search optimization tweaks

SEO Maintenance

Meta updates, search optimization tweaks

Priority response

Quick turnaround on urgent issues

Priority response

Quick turnaround on urgent issues

Included

What Support Includes

Flexible support for whatever your site needs

Content Updates

Text changes, image updates, new pages

Technical Fixes

Bug fixes, broken links, functionality issues

Performance monitoring

Speed checks, uptime monitoring

Security updates

Platform updates, security patches

SEO Maintenance

Meta updates, search optimization tweaks

Priority response

Quick turnaround on urgent issues

Whats Included:

Set hours per month

Set hours per month

Predictable monthly cost

Predictable monthly cost

Unused hours roll over

Unused hours roll over

Priority response times

Priority response times

Cancel anytime

Cancel anytime

How It Works

Support is available as a monthly retainer with flexible hour allowances. Choose the tier that matches your needs, and cancel anytime with 30 days notice.

How it works

How it works

Investment

Investment

Investment

Support packages are tailored to your needs. Monthly retainers typically start at £150/month for basic ongoing support, or tasks can be quoted individually.

Book a call and we'll discuss what level of support makes sense for your site.

Light

£150/mo

Basic support for businesses needing occasional updates and quick fixes.

Up to 2 hours of support

Up to 2 hours of support

48-hour turnaround

48-hour turnaround

Content updates, minor fixes

Content updates, minor fixes

Cancel anytime

Cancel anytime

Schedule a call

Schedule a call

Schedule a call

Schedule a call

Standard

£300/mo

Reliable ongoing support for growing businesses that need regular maintenance.

Monthly check-in call

Monthly check-in call

Cancel anytime

Cancel anytime

Up to 5 hours of support

Up to 5 hours of support

24-hour turnaround

24-hour turnaround

Content updates, technical fixes, performance monitoring

Content updates, technical fixes, performance monitoring

Schedule a call

Schedule a call

Schedule a call

Schedule a call

Premium

£600/mo

Comprehensive support for businesses requiring priority attention and proactive care.

Cancel anytime

Cancel anytime

Up to 12 hours of support

Up to 12 hours of support

All Standard features plus priority emergency support

All Standard features plus priority emergency support

12-24 hour turnaround

12-24 hour turnaround

Weekly calls

Weekly calls

Proactive site monitoring

Proactive site monitoring

Schedule a call

Schedule a call

Schedule a call

Schedule a call

Light

£150/mo

Basic support for businesses needing occasional updates and quick fixes.

Up to 3 hours of support

48-hour turnaround

Content updates, minor fixes

Cancel anytime

Schedule a call

Schedule a call

Standard

£300/mo

Reliable ongoing support for growing businesses that need regular maintenance.

Up to 6 hours of support

24-hour turnaround

Content updates, technical fixes, performance monitoring

Monthly check-in call

Cancel anytime

Schedule a call

Schedule a call

Premium

£600/mo

Comprehensive support for businesses requiring priority attention and proactive care.

Up to 12 hours of support

12-24 hour turnaround

All Standard features plus priority emergency support

Weekly calls

Proactive site monitoring

Cancel anytime

Schedule a call

Schedule a call

FAQs

FAQs

Common Questions

Common Questions

What's included in ongoing support?

How quickly do you respond to requests?

Do unused hours roll over?

Can I upgrade my support package later?

Can I cancel anytime?

What happens if I need more hours than my package includes?

What's included in ongoing support?

How quickly do you respond to requests?

Do unused hours roll over?

Can I upgrade my support package later?

Can I cancel anytime?

What happens if I need more hours than my package includes?

Hyphanova

Hyphanova

Let's Talk About Your Project

Book a call and let's discuss what level of support your site needs

Schedule a quick call

Schedule a quick call

Schedule a quick call

Schedule a quick call

It's Free